Shipping and returns

In accordance with Directive no. 2000/31/EC and Italian Legislative Decree no. 70/2003, the customer has the right to request replacement or return of the goods within 14 days from the delivery date by sending notice to amministrazione@intempo.it. Requests received after this deadline may be refused by the seller.

Returned goods must be sent by insured parcel, complete with identification number, to the indicated warehouse: Via Forlanini 38, località Osmannoro, 50019 Sesto Fiorentino (FI). Return shipping costs are borne by the sender.

The complete details and instructions for replacement or refund will be sent to the customer by email.

Once the goods have arrived at the warehouse and their condition has been checked, the refund will be issued using the same payment method used for the purchase and confirmed by email to the address shown on the order.

Return and/or refund requests cannot be accepted for products received by the warehouse in a condition other than the original one: the goods must be in the same condition in which they were delivered to the recipient.

In case of defective and/or damaged products, INTEMPO S.R.L., owner of the website https://new.ready-to.it, assumes full responsibility. In this case, the customer must contact customer service by email (amministrazione@intempo.it), indicating the order number and attaching a photo of the defective or damaged product in order to obtain replacement or refund.

Replacements and returns for goods purchased on https://new.ready-to.it must be communicated exclusively to customer service and cannot be handled through third-party retailers.